Sancryl Privacy Policy (POPI policy)

Sancryl Privacy Policy (POPI policy)


Sancryl Chemicals, (trading as Suncryl) (ck 199701022123)  recognises the importance of your privacy and is committed to protecting any Personal Information that we collect about You in accordance with the South African POPI Act.

For the purposes of this Privacy Policy, the word “You” includes Website visitors, and any person who uses any of the various Sancryl platforms, registers as a member of a discussion forum or purchases goods or services from us.

The purpose of this Privacy Policy is to inform You about:

  • what Personal Information about You is collected by Sancryl;
  • how the information is used;
  • with whom the information may be shared;
  • how You can access and change any Personal Information Sancryl holds about You;
  • what security procedures are in place to protect against the loss, misuse or alteration of Your Personal Information by Sancryl; and
  • how to contact Sancryl.

This Privacy Policy applies to any Personal Information You provide to us:

  • when visiting the Sancryl website;
  • when using Sancryl’s on-line services;
  • when entering into an agreement with Sancryl for the supply of goods and/or services; and
  • when You correspond or communicate with Sancryl over the telephone or in any other manner including by letter, facsimile or email.

In addition to collecting Personal Information directly from You, we may also obtain Personal Information about You from third party sources and other third party service providers.

Failure by You to provide Personal Information when requested by Sancryl may mean that we are unable to provide certain services and products to You and You will not be able to Register.

What types of information do we collect?

Types of Information

Sancryl gathers the following types of information about you:

  • Information you provide. If you choose to open an account via our credit application process; create an account using email, you provide us your first name, last name, email, financial information, and personal and business addresses.
  • Information from your device. This includes information about your operating system, device identifier, carrier, language, battery performance, wi-fi or other network connections, or other data that you permit the App to access on your device including through permissions on your device.
  • Communications with us. If you communicate with us, we collect the information and content you provide to us, including personally identifying information such as your name, email or other contact information, and financial information.

The type of information that Sancryl collects about You is dependent on how You use the products and services You are interested in purchasing through Sancryl.

Collection of aggregate data

Sancryl also collects non-Personal Information in aggregate form to track data such as the total number of visits to our Website, the number of visits to specific areas of our Website and the domain names of our Website visitors’ Internet service providers.

We use this information, which remains in aggregate form, to understand how our Website visitors use our Website so that we can constantly improve and enhance our services.

Sancryl may use independent persons to measure and analyse the internet usage across our  Website. These persons collect the following type of information:

  • the number of page views that occur on our Website;
  • the number of unique browsers to our Website;
  • how long these unique browsers (on average) spend on our Website when they do visit; and
  • common entry and exit points of our Websites.

Your Internet Provider (“IP”) address

Sancryl’s web servers provide us with Your IP address. This assists us in the diagnosis of problems and or support issues with our services.

Cookies and Applets

Sancryl uses ‘cookies’ and may use ‘applets’ in its Website systems. These enable You to use certain services on our Website. You can disable cookies and applets via Your computer’s Web browser, but this will restrict access to some web pages and services within the Sancryl Website.

How We collect information

Sancryl may collect Personal Information about You when You visit our Website, when You use our on-line services, when You enter into a contract with Sancryl, when you register and when You deal with Sancryl over the telephone or correspond with Sancryl via facsimile, letter or email or any other mode of communication.

Sancryl may also collect Personal Information about You from other third party service providers.

How We use Your Personal Information

Sancryl may use Your Personal Information for one or more of the following purposes:

  • to communicate with You, including via email newsletters;
  • to facilitate and process contacts between Yourself and Sancryl and/or third parties;
  • to identify the number of people using Sancryl’s Website services and establish the nature of their interests;
  • to facilitate registration;
  • to conduct Sancryl marketing activities; and
  • to provide You with information about Sancryl and its services and products.

Disclosure of Personal Information to third parties

Sancryl will disclose Your Personal Information to third parties in order to facilitate providing goods and services to You.

Sancryl will not use or share health data collected through data brokers or information resellers.

When You use any online payment facility on Our Website, We will pass Your Personal Information (including financial and credit information) to providers of those payment services and facilities.

You must read and consent to the privacy terms of the payment or other service provider concerned.

Sancryl may also disclose Your Personal Information to third party contractors who perform services for us including the management and maintenance of our information systems.

Where Your Personal Information is passed on to third party contractors, Sancryl will take reasonable steps to ensure that those individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of Your Personal Information.

Other than as outlined above, Sancryl will not disclose Your Personal Information without Your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity, or a suspected breach of Our Terms of Use.

Access to and correction of information we hold about You

Upon Your request, Sancryl will provide You with access to Your Personal Information unless there is an exception which applies under an Act of law. If we deny such access, We will tell You why.

Sancryl may recover any reasonable costs incurred in providing You access to the requested information. To request access to Your Personal Information, please contact Sancryl using one of the contact options provided in this Privacy Policy.

Keeping information up-to-date

Sancryl strives to ensure that the information we hold about You is accurate, complete and up-to-date at all times.

If the Personal Information we hold about You is inaccurate, incomplete, or no longer up-to-date, or You wish for Your details to be removed from our records, please contact us using one of the contact options provided in this Privacy Policy so that we may take reasonable steps to address this and/or discuss alternative options with You.

Storage and security of Your Personal Information

Sancryl takes reasonable steps to protect the security of Your Personal Information in accordance with this Privacy Policy.

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

Whilst Sancryl strives to protect such information, we cannot ensure or warrant the security of any information You transmit to us or obtain from our online products or services. Accordingly, you use our Website and provide Personal Information to us at Your own risk.

Once any Personal Information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Links to other Websites

The Sancryl Website contains links to other websites. Please note that these links are intended for Your convenience and information only.

Links to third party websites do not constitute endorsement, sponsorship or approval by Sancryl of the content, policies or practices of those third party websites.

If You have any concerns regarding Your privacy when visiting a linked third party, You should ensure that You check the privacy statement/policies of those websites.

Destruction of Your Personal Information

Sancryl will take reasonable steps to destroy or de-identify any Personal Information about You once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

Changes to Our Privacy Policy

From time to time, Sancryl may make changes to this Privacy Policy. Accordingly, we encourage You to periodically review this Policy to remain informed about how we collect and protect Your Personal Information.

Your continued use of the Sancryl Website constitutes Your acceptance of the collection, use and disclosure of Your Personal Information to the extent outlined in this Privacy Policy as amended from time to time.

For further information about the protection of Your privacy, please visit the South African POPI Act  at

Feedback and questions about privacy and the Sancryl Website

Sancryl welcomes ideas and feedback about all aspects of the Sancryl Website. This feedback may be used to administer and refine the services we provide and may be shared with Sancryl partners either in aggregate form or with specific identifying characteristics removed.

If You have any questions regarding this Privacy Policy, practices of the Sancryl Website, or Your dealings with Sancryl, You can contact us in the following ways:


Meaning of Words

In this Privacy Policy:

Words that are defined in Our Terms of Use have the same meaning in this Privacy Policy, unless expressly stated to the contrary.

Personal Information means any information or an opinion about you from which your identity is apparent or can reasonably be ascertained.

Register means the act whereby a person provides Personal Information to Sancryl, either by email, phone or through the Website or any other means which has the end result that Personal Information is disclosed.